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Help Centre

Find answers to common questions about orders, returns, shipping and more. Need help? Our team is ready to assist you.

Good to Know

Uniq Melbourne is a women’s fashion brand focused on timeless, minimalist pieces designed to make women feel confident, elegant, and beautifully themselves.

We’re based in Melbourne, Australia, and proudly serve customers nationwide.

You can reach us any time at info@uniqmelbourne.com or via the contact form on our website.

Yes. All transactions are processed with SSL encryption and trusted payment providers like Visa, American Express, Mastercard, Maestro, Apple Pay, and Google Pay.

If your order hasn’t shipped yet, contact us as soon as possible, we’ll do our best to help.

Yes. Each product includes fit notes, and our Size Guide is available on every product page.

Most of our styles run true to size. Fit details are listed on each product page.

Yes! Follow us on Instagram and Facebook @Uniqmelbourne for the latest updates and final looks.

Returns

We want you to be completely satisfied with your recent purchase. So, if something isn't quite right, we are happy to offer a refund or credit within 30 days from delivery.

You can return items within 14 days of delivery if they’re unworn and in original condition.

Email us with your order number and we’ll guide you through the process.

Within 3–5 business days after we receive and inspect your return.

We don’t offer direct exchanges, simply return and reorder.

Yes, with proof of purchase. Refunds go to the original payment method.

Shipping

Yes, shipping is free on all orders, no minimum required.

All orders are processed and shipped within 1–3 business days. You’ll receive tracking updates at every step of the shipping process, from dispatch to delivery.

Yes, you’ll receive a tracking link once your order is dispatched.

We partner with Australia Post and Sendle for safe, reliable delivery.

Reach out to our support team, we’ll help locate it or send a replacement.

Yes, as long as your order hasn’t shipped yet. Contact us right away.

Yes, as long as your order hasn’t shipped yet. Contact us right away.

Need to get in touch?

We’re here to help, just leave us a message below or email us at: Info@uniqmelbourne.com

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Our retail store

Melbourne Central
Melbourne, Australia

Mon - Fri, 9:00am - 5:30pm
Saturday, 10:00am - 5:00pm
Sunday, Closed

Get directions

Still need help?

We're here for you! If you couldn't find the answer you're looking for, our team is ready to assist you.

💬 Chat with us, 📧 send us an email, or check out our Help Center for more information.

Live Chat

Chat with us live for quick questions and styling advice. We're here to help you in real-time during business hours.

Email

Prefer email? Reach out to us anytime at info@uniqmelbourne.com. We aim to respond within 24 hours on business days.

Visit Our Store

You're welcome to visit our boutique in Central Melbourne for any general inquiries or to browse our collection in person.

Please note: all webshop orders and returns are handled exclusively online through our website.