At Uniq Melbourne, accessible via www.uniqmelbourne.com,
we take your privacy seriously. This Privacy Policy outlines how we collect,
use, disclose and protect your personal information in accordance with the
Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What personal information do we collect?

When you place an order, create an account, or
subscribe to our newsletter, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth
• Payment details
• IP address
• Location data
• Browsing behaviour (via cookies and trackers)

 2. How do we use your information?

We collect and use your personal information to:

• Process and deliver your orders
• Provide customer support and communicate with you
• Send newsletters and marketing updates (if
  subscribed)
• Analyse website usage to improve your shopping
  experience
• Prevent fraud and ensure website security
• Comply with legal and regulatory obligations

3. Cookies and tracking technologies

Our website uses cookies and similar technologies, including:

• Functional cookies – to enable core site features
• Analytics cookies – via Google Analytics
• Marketing cookies – including Facebook Pixel, for remarketing and targeted ads

When you first visit our site, you’ll be prompted to accept or manage your cookie preferences. 

4. Sharing of personal information

We only share your data with trusted third parties that help us operate our business, including:

• Payment providers (e.g. PayPal, Stripe, Afterpay)
• Delivery partners (e.g. Australia Post, Sendle,
  DHL)
• Marketing platforms (e.g. Mailchimp, Klaviyo)
• Analytics and advertising tools (e.g. Google,
  Meta)

These third parties only use your data to perform services on our behalf and are required to keep it secure.

5. Newsletters and marketing

If you subscribe to our newsletter, you’ll receive updates about new arrivals, exclusive offers and promotions. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

6. Data security

We protect your personal information using industry-standard security measures, including SSL encryption on our website and secure servers. Only authorised personnel have access to personal data.

7. Data retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law (e.g. tax or accounting obligations). After this period, your information will be securely deleted or anonymised.

8. Your rights

Under Australian privacy law, you have the right to:

• Request access to your personal information
• Ask for correction or deletion of your data
• Opt-out of direct marketing
• Withdraw consent at any time

To exercise these rights, contact us at:
 info@uniqmelbourne.com

We aim to respond to all requests within 30 days.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

10. Important Notice – Online Store Policy

Uniq Melbourne is an online-only store. All purchases made through our website are processed and fulfilled exclusively online. We do not operate a physical retail location where orders can be collected, returned, or exchanged.

As an online retailer, all returns must be processed through our online returns portal. Items purchased from Uniq Melbourne cannot be returned or exchanged in any physical store.

We are committed to complying with the Australian Consumer Law, which provides consumer guarantees for goods and services. If an item is faulty, not as described, or does not meet acceptable quality, you are entitled to a remedy in line with your consumer rights. However, all return requests must still be lodged and handled via our online system.

For full details on how to return your item, please visit our Returns & Exchanges page or contact our customer service team.

We appreciate your understanding and thank you for shopping with Uniq Melbourne.