Request a return / exchange

Uniq Melbourne

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Register Your Return

To start your return, send an email to: info@uniqmelbourne.com

Please include your order number and the name(s) of the item(s) you wish to return. Once we receive your request, we’ll guide you through the next steps.

Send It Back

After your return is registered, pack the item(s) securely and use the return instructions provided in our reply. Drop it off with the carrier and keep your tracking number safe.

Get Your Refund

Once we receive and inspect your return, we’ll process your refund to your original payment method. This usually takes 2–5 business days after the return is received.

Return

Is it possible to return my order?
Yes, this is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.
  2. Normal handling of the product is evident; breakage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  4. The product has been found to be defective immediately upon receipt.
  5. We are entitled to charge the customer for shipping costs.
  6. A return will be processed within 7 working days and, if the conditions are met, will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

Register Return Form

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